Shipping policy

At Squishy Dough, we strive to ensure your orders are timely. This Shipping Policy outlines our shipping methods, costs, and delivery times to provide you with a clear understanding of what to expect when you shop with us.  

 

1. Shipping Methods and Costs  

We offer below shipping options to meet your needs:

  

·       Standard Shipping: Mostly delivered within 5-7 business days.  

·       Expedited Shipping: Typically delivered within 2-3 business days.  

·       Overnight Shipping: Delivered within one business day.

  

The shipping cost is calculated on the weight of your order, the selected shipping method, and the delivery destination. The total shipping cost will be shown at checkout before completing your purchase. 

2. Order Processing Time  

Orders are processed and shipped within 1-2 business days after the order is placed. Kindly note that orders placed on weekends or holidays will be updated on the systems on the next business day.  

 

3. Delivery Times  

Delivery days vary based on the shipping method chosen and the delivery address. Please refer to the estimated delivery times at checkout for more accurate information. While we work hard to meet these estimated delivery times, please understand that delays such as carrier delays or adverse weather conditions may be beyond our control.  

 

4. Order Tracking  

Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this number to monitor the status of your delivery through the carrier's website.  

 

5. Shipping Restrictions  

Certain products may have shipping restrictions due to regulations or specific carrier policies. If your order is affected by any shipping delays, we will notify you immediately.  

 

6. Undeliverable Packages  

We will contact you for reshipment if the package still needs to be shipped. Additional shipping charges may apply for reshipping undeliverable packages.  

 

7. Lost or Damaged Packages  

If your order is lost or impaired during transit, please get in touch with us immediately. We will collaborate with the shipping team to solve the issue and ensure you receive your order. 

 

8. Contact Us  

If you have any suggestions or concerns about our Shipping Policy, please get in touch with us.